Refund Policy

Last updated: 4th February 2026

1. Subscription Refunds
   New paid subscriptions (Basic, Growth, Pro) are eligible for a full refund if requested within 7 days of the initial purchase, provided the account has not exceeded reasonable fair use (e.g., sending an unusually high volume of messages inconsistent with evaluation/trial use). Refund requests after the 7-day window are not eligible, including for unused time remaining in a billing cycle, except where required by law. For annual plans, the 7-day window applies to the full annual payment. After 7 days, annual plans are non-refundable but may be cancelled to stop future renewal.
2. WhatsApp Wallet Balance
   Funds added to your WhatsApp messaging wallet (used to pay Meta's per-message charges) are non-refundable once consumed by sent messages. Unused wallet balance may be refunded within 7 days of the top-up, minus any payment gateway processing fees already incurred.
3. Add-Ons and One-Time Services
   Setup/onboarding fees and custom workflow development are non-refundable once work has commenced. Message/AI-credit top-up packs are non-refundable once purchased, but unused credits do not expire within your active subscription period.
4. How to Request a Refund
   Email info@authai.space with your account details and reason for the request. Approved refunds are processed within 30 days to your original payment method.
5. Enterprise Plans
   Refund terms for Enterprise plans are governed by the individually negotiated agreement, not this policy.
6. Exceptions
   We reserve the right to deny refund requests found to violate our Terms of Use, including abuse of the refund window or fair-use limits.